What about Lost/Damaged/Missing shipments?

Clockwise is not responsible for lost or stolen packages. Please advise your customers to list a secure, valid address to receive the package and prevent theft (such as the address of a trusted person who is home all day to receive it, a PO box, or a business address if your employer allows it.)

In the event that your customer’s package is missing, the issue may resolve itself by waiting another business day or two, as delivery vehicles use GPS that can automatically update a package as "delivered" prematurely.

If the package is still missing or suspected to be stolen, your customer should contact a local branch of the courier it shipped with (e.g. UPS, USPS or FedEx) for further assistance. Please note that with UPS Surepost, a shipment is transferred to USPS for local delivery. After the package is delivered into USPS hands, USPS must be contacted for help with tracking.

If a package is returned to us, Clockwise will notify you so that we can resolve the issue. If we have to re-ship an order, your account will be charged for the shipment accordingly.