What happens when my customer receives damaged or defective products?
If Clockwise made a product that your customer received that is defective, we have to be notified of the issue within 72 hours of the delivery so that we can pay for the replacement of the product.
Clockwise takes steps to check for and prevent damage to your inventory when we receive and store your inventory. Whenever we detect damage, we will notify you so that you are aware and so that we can prevent your customers from receiving damaged or defective products.
However, we are not responsible for damage that occurs during shipping. In the event that a product has been damaged in transit, Your customer must contact a local branch of the courier (e.g USPS, UPS or FedEx) for assistance.