How are my fulfillment orders shipped?

When an order is being processed by Clockwise, your customers will get a tracking number. Since we process the shipping label first, before your order is picked and packed, the tracking number might not update with tracking details right away.

• Items weighing less than 1 lb. are generally shipped via USPS First Class Mail (1-3 Business days to destination).
• Items weighing greater than 1 lb. are generally shipped via UPS SurePost or USPS Priority Mail (3-4 business days to destination).
• Items shipping to Alaska or Hawaii and items shipping internationally may take longer to arrive.

Our packages cannot be forwarded to a different address in the case of an incorrect address, so we recommend that you ask your customers to double-check the shipping address that they are entering and make sure the address is valid for USPS, UPS or FedEx shipments.

Clockwise is not responsible for orders shipped to the wrong address as a result of invalid or incorrect shipping address, however if an order is returned to us, we will alert you so that you can resolve the issue with your customer. Please note that you will be billed for any additional shipping costs associated with sending the order to the client again.